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Appointments

appointment_1There is an appointment system in operation at our surgery. Please call at 08:00 to book either a morning or afternoon appointment.

You can make appointments to see one of our health professional:

  • Online -click the link  https://app.patientaccess.com/login These appointment can be made on your mobile device while you are out and about, on your computer at your desk or even in the travel lounge whilst abroad.
  • By phone on 020 8739 1977 lines open at 08:00 - 18:30 (closed for lunch between 13:00 - 14:00) Please aware that our telephones tend to be busiest between 08:00 and 09:30 Monday - Friday so you may find it more convenient to call later in the day if you are just wanting a routine appointment.
  • In Person at the surgery reception desk between 08:00 - 18:30 (Closed for lunch between 13:00 - 14:00)

In order to reduce the number of patients who fail to attend, the majority of our appointments are book on the day

After a Bank Holiday the next working day appointments will  be BOOK ON THE DAY only. Please telephone at 08.00 for these.

Appointment duration - Our standard length of appointment is 10 minutes for one patient and one condition.  Whilst our clinicians will do their best to deal with your health issues in the time they have available, this isn't always possible.  If you do have a number of queries that you need to discuss, please request a double appointment at the time of booking.

URGENT CASES - If you need to see a doctor as an emergency patient the reception team will ask for information regarding the emergency and we will advise you if the practice can deal with your emergency or if you need to attend A&E. If you request an emergency appointment you will see any doctor in the practice with emergency appointment available.  Children under 5 years will always be accompanied and they have to be accompanied  by a responsible adult

Need and appointment after work? We operate extended hours from 18:30 - 20:00 on a Wednesday and Thursday evening.  Call the surgery to book and appointment or use Online access


Cancellimportantations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to offer the slot to another patient. Failure to not let us know means patients are missing out on valuable appointments.  

As soon as you are aware you are unable to make your appointment you can cancel your appointment by calling the surgery and selection the cancel appointment option, or via Online Accesss. Patients receive a text 72, 48 and 24 hours before the appointment.  If you cant keep your appointment please text the word ‘CANCEL’ back to us when you get an appointment reminder on your mobile. 

The Practice has a Did not Attend (DNA) policy to ensure that patients who fail to attend are not disadvantaged. Please ensure you let us know before your appointment time that you cannot make it. If you miss an appointment three times you will be at risk of being deregistered from the Practice’s register. 


Telephone Consultations - Can we contact you?contact

We can also make booked telephone appointments for you to speak to one of our health professionals. Please give the receptionist a brief explanation of your medical need and we will endeavour to accommodate you appropriately. Clinician will be able to assist you over the telephone with test results and medication queries.  Telephone consultation are not suitable for diagnosis and a face to face appointment would be recommended this this.

Clinicians will only call you once.  If you are not available to take the call at that time then it is for you to call the surgery to try and speak to the GP if they are free or book an alternative appointment.

As we operate a call-back system, should one of our clinicians need to call you back we need to have a number we can contact you on.  Additionally,  If we can't get in touch with you by phone and we need to inform of you of matters to do with your health (e.g. hospital results) please ensure you provide us with up-to-date contact details.


Our Commitment

We are committed to our patients.  Our medical team of GPs, Nurses and health experts aim to:

  • speak to you within 1 working day
  • see you within 30 minutes of your surgery appointment booking time
  • keep you informed
  • provide you with clear and effective information that can help you take your health care seriously

Late arrivals late

If you arrive more than 10 minutes late for your appointment you may not be seen by the doctor. It is at their discretion if they will still see you. The receptionist will message the doctor who will advise the receptionist of what to inform you. You may have to rebook another appointment or the doctor, time allowing may agree to you waiting until the end of their surgery session to see you then.  

 

 

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